Privacy Policy – How ckt999 Protects Your Personal Data
Your privacy matters to us. This policy explains exactly what data ckt999 collects, why we collect it, how it is used, and the rights you hold over your own information.
1. Introduction
ckt999 ("we", "us", "our", "the Platform") is committed to protecting the privacy of everyone who uses our online casino and sports betting services. This Privacy Policy sets out the basis on which personal data we collect from you, or that you provide to us, will be processed by ckt999.
We operate as a digital platform serving the Bangladeshi market. All personal data processing is carried out in accordance with our internal data governance standards, which are designed to protect the rights of our users and maintain the security and integrity of personal information. This policy is written in plain English to ensure that every player fully understands how their data is handled.
This policy applies to personal data collected through the ckt999 website, any associated mobile-optimised interface, live chat support interactions, email communications, and the KYC (Know Your Customer) identity verification process. It does not apply to third-party websites or services linked from our platform, each of which operates under its own privacy terms.
Our Data Protection Principles
Every decision ckt999 makes about personal data is guided by these six core principles. They define how we think about your privacy and hold us accountable for handling your information responsibly.
Purpose Limitation
We collect your data for clearly defined, legitimate purposes only — account management, payment processing, KYC verification, and fraud prevention. We do not use your data for any purpose beyond what is stated in this policy.
Data Minimisation
We only collect the minimum personal information necessary to deliver our services. We do not request data that is excessive, irrelevant, or disproportionate to the purpose for which it is being collected.
Security by Design
All personal data stored on our systems is protected using 256-bit SSL encryption. Access to personal data is restricted to authorised personnel only, on a strict need-to-know basis, with activity logging in place at all times.
Your Rights
You have the right to access, correct, and request deletion of your personal data held by ckt999. You may also object to certain types of processing or request that your data be provided to you in a portable format. Contact our support team to exercise any of these rights.
No Unauthorised Sharing
ckt999 does not sell, rent, or trade your personal data to third parties for marketing purposes. Data is shared with carefully selected service partners only where strictly necessary to operate the platform — and always under binding confidentiality agreements.
Accuracy & Updates
We take reasonable steps to ensure personal data held on our systems is accurate and kept up to date. If you believe any information we hold about you is incorrect, you can request a correction at any time via our 24/7 live chat support.
2. What Personal Data We Collect
ckt999 collects personal data through several channels. The categories of data we may collect include, but are not limited to, the following:
Registration Data: When you create a ckt999 account, we collect your full legal name, date of birth, residential address, mobile number, and a username and password of your choosing. This information is required to establish and verify your account identity.
Identity Verification (KYC) Data: To comply with our age verification and anti-fraud obligations, we may request copies of government-issued identification documents. Accepted documents from Bangladeshi players include the National Identity Card (NID), passport, or birth certificate. We may also request a utility bill or bank statement as proof of address.
Financial Data: When you make a deposit or request a withdrawal, we collect your mobile financial service account details — including bKash, Nagad, Rocket, or Upay account numbers — along with transaction amounts, timestamps, and reference numbers. We do not store full card numbers or mobile banking PINs.
Usage and Behavioural Data: We automatically collect technical information about how you interact with the ckt999 platform, including IP address, device type, operating system, browser version, pages visited, session duration, betting history, game play records, and clickstream data. This data is used to improve platform performance, personalise your experience, and detect unusual account activity.
Communications Data: If you contact our support team via live chat or email, we retain records of those communications to resolve your query and improve our support quality.
3. How We Use Your Personal Data
ckt999 uses the personal data we collect for the following specific purposes:
- Account Creation and Management: To register your account, verify your identity, manage your profile, and maintain secure access to the platform.
- Payment Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay; to verify that payment accounts belong to the registered account holder; and to detect and prevent fraudulent financial activity.
- Legal and Regulatory Compliance: To fulfil our obligations under applicable laws, including age verification (21+ policy), anti-money laundering checks, and fraud prevention measures.
- Customer Support: To respond to your queries, resolve disputes, and improve the quality of our 24/7 support service.
- Platform Improvement: To analyse usage patterns, diagnose technical issues, and develop new features that better serve Bangladeshi players.
- Security Monitoring: To detect suspicious behaviour, prevent unauthorised account access, and protect the integrity of our gaming environment.
- Promotions and Bonuses: To administer bonuses, notify you of relevant promotional offers (subject to your communication preferences), and verify eligibility for offers tied to events such as BPL season, Eid, or Pohela Boishakh.
- Responsible Gaming: To monitor play patterns that may indicate problem gambling behaviour and to give effect to self-exclusion or deposit limit requests you submit.
ckt999 will not use your personal data for automated decision-making that produces legal or similarly significant effects without your explicit consent, except where such processing is necessary to prevent fraud or fulfil a legal obligation.
4. How We Share Your Data
ckt999 does not sell your personal data. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose:
Payment Service Providers: We share necessary transaction details with bKash, Nagad, Rocket, and Upay to process your deposits and withdrawals. These providers operate under their own privacy policies and are bound by applicable financial services regulations.
Game Technology Providers: Our platform is powered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data necessary for game delivery, RNG certification, and technical support. They do not receive your identity documents or payment account details.
Identity Verification Partners: We may engage accredited third-party KYC service providers to assist in verifying the identity documents you submit. These partners are contractually required to process your data solely for verification purposes and to maintain the same level of data security as ckt999.
Legal Authorities: We may disclose personal data to law enforcement agencies, regulatory bodies, or courts where we are legally required to do so, or where disclosure is necessary to protect the safety of our users or the integrity of our platform.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business assets, personal data may be transferred to the successor entity. We will notify registered players before any such transfer takes effect and advise on their options.
5. Data Retention
ckt999 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Our standard retention periods are summarised below:
When personal data is no longer required, it is securely deleted or anonymised in accordance with our internal data disposal procedures. Anonymised data that cannot be linked back to any individual may be retained indefinitely for statistical and research purposes.
6. Cookies & Tracking Technologies
ckt999 uses cookies and similar technologies to deliver a functional, personalised, and secure experience on our platform. A cookie is a small text file placed on your device when you visit our site. We use the following categories of cookies:
- Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable secure login sessions, remember your language preference, and maintain your account session state. These cookies cannot be disabled without affecting core platform functionality.
- Performance and Analytics Cookies: These cookies help us understand how players navigate the ckt999 platform by collecting anonymised usage data. This information is used exclusively to improve site performance and user experience.
- Functionality Cookies: These cookies remember your preferences — such as your preferred payment method or game lobby view — to personalise your experience on return visits.
- Security Cookies: These cookies support our fraud detection systems by identifying unusual device or behaviour patterns that may indicate account compromise or automated bot activity.
You may configure your browser settings to refuse or delete cookies at any time. Please be aware that disabling strictly necessary cookies may impair your ability to log in or use core platform features. ckt999 does not use third-party advertising cookies or retargeting pixels.
7. Your Rights Over Your Personal Data
As a ckt999 player, you have the following rights regarding the personal data we hold about you. To exercise any of these rights, please contact our support team via 24/7 live chat or by email at [email protected].
- Right of Access: You have the right to request a copy of the personal data ckt999 holds about you, along with information about how it is being used.
- Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it promptly.
- Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purpose it was collected, subject to our legal data retention obligations. Note that we cannot delete data that we are legally required to retain (e.g., KYC records and financial transaction logs).
- Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances — for example, while you contest the accuracy of data we hold.
- Right to Data Portability: You have the right to receive the personal data you provided to us in a structured, commonly used, machine-readable format.
- Right to Object: You have the right to object to processing of your personal data for direct marketing purposes at any time. To unsubscribe from promotional communications, contact our support team.
ckt999 will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before actioning any request to protect your data from unauthorised access.
8. Security, Children, & Policy Updates
Security Measures: ckt999 employs robust technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include 256-bit SSL encryption for all data in transit, encrypted storage for sensitive identity documents, role-based access controls for platform staff, and regular security audits of our infrastructure. While no online platform can guarantee absolute security, we continuously review and strengthen our defences to maintain the highest practical standard of data protection.
Children and Minors: ckt999 operates a strict 21+ policy. We do not knowingly collect personal data from any individual under the age of 21. If we discover that personal data has been collected from a person under this age, we will delete it immediately and close any associated account. If you believe a minor has registered on our platform, please contact us without delay.
Links to Third-Party Services: The ckt999 platform may reference third-party services such as bKash, Nagad, Rocket, or Upay. ckt999 has no control over the privacy practices of these independent services. We strongly recommend reviewing their respective privacy policies before sharing any personal data with them directly.
Changes to This Policy: ckt999 reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered players via the platform or by email. The date at the top of this page reflects when the policy was most recently revised. Your continued use of ckt999 following notification of changes constitutes your acceptance of the updated policy.
Contact Us: For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please reach our data support team via 24/7 live chat or by email at [email protected] (plain text — not a clickable link). We are committed to addressing all privacy-related enquiries promptly and transparently.
Your Privacy is Our Priority
Still have questions about how ckt999 handles your data? Our FAQ covers common queries, or you can explore the full platform with confidence.